Refund policy

Refund & Return Policy

Last updated: October 3, 2026

At DECODED, we want you to be happy with your order. If there is a problem with your purchase, please contact us and we’ll do our best to help.

Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

• The item must be unused and unworn.
• The item must be in its original condition and packaging.
• Proof of purchase or your order number is required.

Items that are worn, washed, damaged, altered, or missing their original packaging may not be accepted.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us within 48 hours of delivery. Please include your order number and clear photos of the item.

If the issue is confirmed, DECODED may offer a replacement, exchange, or full refund, including applicable return shipping costs.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be sent to your original payment method. Processing times may vary depending on your bank or payment provider.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return. Any such restrictions will be clearly stated on the product page before purchase.

Return Shipping

Unless the item is defective, damaged, or incorrectly sent, the customer is responsible for the cost of returning an item.

Exchanges

If you need a different size or item, contact us within 7 days of delivery. Exchanges are subject to availability.

Contact Us

For returns, refunds, or exchanges, please contact DECODED through the contact information provided on our website. Include your order number and a description of the issue.

DECODED reserves the right to review returns individually and reject returns that do not meet the conditions above.